Refund Policy

Customer Satisfaction Guarantee:

AtVision Cast, we are committed to ensuring your satisfaction with our products. If you encounter any issues with our service that we are unable to resolve, we offer a complete refund within 3 days of your original purchase.

Conditions for Refunds:

  1. Technical Issues: Refunds are available for technical issues if we are unable to resolve them after adequate assistance. Please contact us before requesting a refund for technical support.

  2. Timeframe: Refunds may only be requested within 3 days of the purchase date.

  3. Payment Method: Refunds are typically processed within 20 business days and returned to the original payment method.

Refund Process:

  1. Submit a refund request via a support ticket within 3 days of purchase.
  2. Once approved, you will receive a full refund within 24 hours.
  3. Refunds will be issued to your bank account or through the original payment method.

Non-Refundable Circumstances:

  1. Channel Line-up or Performance: Refunds are not granted based on dissatisfaction with channel line-up or performance. We recommend trying our free trial before purchasing.

  2. Box Setup: We provide limited support for box setup. Refunds are not granted for inability to set up a box.

  3. Freezing or Non-Working Channels: Temporary issues with channel freezing or non-functionality do not qualify for refunds.

  4. Channel Outages: Occasional channel outages may occur but do not warrant refunds.

  5. Customer Responsibility: Customers are responsible for ensuring compatibility and suitability before purchase. Refunds are not granted due to failure to verify compatibility.

  6. Change of Mind: Refunds are not granted for changes of mind or decisions to no longer use our services.

  7. Reseller Credits: Refunds are not applicable to reseller credits under any circumstances.

Our Commitment:

We strive to provide the best IPTV experience and assist with any issues. Our support team is available to help resolve problems and process refunds when necessary.

Thank you for choosing Vision Cast. We value your trust and aim to provide high-quality IPTV services.

For refund requests or support, please submit a support ticket within 3 days of your purchase.